Terms of service

https://gnomo.eu/ht now you are on the website gnomo.eu . The general contracting conditions that we are going to explain apply to all commercial transactions carried out here. That is, when you use or buy at gnomo.eu, you are accepting these terms and conditions. Don't worry, there are no weird things. But you can read them if you feel like it :)

All the products you see on gnomo.eu are sold directly by Gnomo, a Spanish company with fiscal address at Calle Cuba 32 in Valencia and whose fiscal name is Gnomo OE, with CIF E40650913. In addition to our physical store, we sell products over the internet to all of Spain, and also to the rest of the world under certain conditions.

For any question you can contact us by mail gnomo@gnomo.eu or by phone +34 963 737 267, from Monday to Saturday, from 11:00 a.m. to 2:00 p.m. or 5:00 p.m. to 9:00 p.m. (Central European time).


Purchase of products

At gnomo.eu you can find information on all the products on offer and how to purchase them. In order to process the orders correctly, as a user you must provide the data that is requested for this purpose and you must adhere to these conditions of use in the version published at the time of accessing the website. These data will be incorporated into a database owned by Gnomo and will be treated in accordance with the provisions of the Privacy Policy.

By registering as a user on the website you agree to several things. The first, to provide us with accurate information. If you make up your name and address, the most likely thing is that the items you buy will not reach you. Likewise, to keep your access code confidential and with the utmost diligence. The moment you confirm the purchase, you also agree to pay through the enabled channels.


Payment methods

Once the products have been added to the shopping cart and the registration is completed, you can choose to pay by bank card or by transfer.

Card : You can pay using your Visa, Mastercard or American Express credit or debit card. If you select this option, you will only have to complete the fields with your card details and your payment will be completed through the secure payment platform Stripe. Transactions are encrypted and at no time do we access your credit card information. Here you can read the Stripe security guarantees

Transfer : You can also pay by bank transfer or deposit to the following account number:

ES04 0081 0234 2200 0147 8956

Sometimes banks take it easy and it takes us several days to see the transfer. If you want to speed up the process, you can send us a copy of the receipt by email to gnomo@gnomo.eu

In either of the two cases, the order will be processed once we receive the payment agreement.

Once the order is formalized, you will receive an email with the confirmation of your order and all the details of it.

Orders will be filed in the Gnomo database for the period of time established by current legislation. At all times you can have access to your orders made by entering your user account enabled at gnomo.eu


Products, prices and shipments

Gnomo reserves the right to decide at any time the products that will be offered through gnomo.eu , being able to add or remove products from your online store. Likewise, the prices of the products may also be modified without prior notice. However, if you have just made a purchase and suddenly the price changes, don't worry: the modifications will in no case be applied to sales already formalized.

The characteristics of the products are presented in detail in gnomo. eu within each product page. Despite this, it may happen that the images and / or colors of the products displayed do not accurately reflect reality due to the specific characteristics of the internet browser or the screen or device used by the user.

The prices of the products for sale on gnomo.eu always appear in euros (€) and include the corresponding taxes. The relevant shipping costs will be added to these prices. The shipping rates will be communicated to you before placing the order, and as a user you must expressly accept them when confirming the purchase.

Home shipments have a different cost depending on the country of destination, and the weight (or volumetric weight) of the products purchased. The total price of shipping costs will be indicated on the purchase summary page.

The shipping rates may vary, depending on the promotions that Gnomo decides to apply at a certain time or the changes in the rates given by the transport companies.

The delivery date to the address you indicate depends on the availability of the chosen product and the shipping area. For shipments within Spanish territory, the approximate delivery time is one week. We will provide you with the shipping number provided by the transport company that makes the delivery, so that you can track the order from their website. We are not responsible, of course, for delays caused by force majeure. We can't control all truckers' strikes, floods, and windstorms (yet).

At Gnomo we try to have all the products displayed in the virtual store available. Still, demand sometimes exceeds expectations or the manufacturer experiences an unexpected delay. If any requested item is not in stock at that time, we will indicate that delivery may be delayed and we will always give you the option to change or cancel your order.

Gnomo undertakes to deliver the products in perfect condition to the address that you have indicated as a user in the order form. We recommend that you indicate an address where the order can be delivered within normal business hours. As we told you before, Gnomo will not be responsible for errors caused in the delivery when the shipping address that you have indicated in the order form does not conform to reality or has been omitted.

Upon receipt of the order, you must check the status of the package with the transport company that delivers it on behalf of Gnomo, and you must reflect on the delivery note any anomaly that you could detect in the packaging. If once the product has been reviewed, you detect any incident such as damage, breakage or similar caused by the shipment, you must notify us by email to gnomo@gnomo.eu in the shortest possible time (maximum 7 working days), in order to process the return.

Gnomo ships to many countries. The price of the orders does not include customs expenses, duties, as well as other taxes that the destination country may consider, so as a customer you must pay these expenses to receive your package.

In accordance with the international laws that regulate the trade of imports and exports of all orders, Gnomo sends its products from Valencia (Spain), with an official invoice declaring the exact total of the merchandise purchased in euros (€).

The purchases made in the Gnomo virtual store are subject to Spanish legislation. In the event of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of Valencia (Spain), as long as there is no legal provision that prohibits it.

Privacy Policy
Gnomo expressly guarantees that the data you provide us is kept with absolute confidentiality.

In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the identification data of the company are set out below:

Company name: Gnomo OE
NIF: E40650913
Registered office: Calle Cuba 32. 46006 Valencia (Spain)
Telephone: +34 963 737 267

Treatment of your personal data

In order to process your order, we will ask you to provide us with certain personal data such as name and surname, address, telephone number and email, which will be processed in a computerized way. You expressly authorize said data to be stored in our customer database for internal use. In accordance with the provisions of Organic Law 15/99, of December 13, Protection of Personal Data and the implementing regulations, you can, at any time, access, modify or request that we cancel your personal information from our database. data through our website or by sending an email to gnomo@gnomo.eu

Their treatment and management complies with the provisions of Royal Decree 994/1999, of June 11, which approves the regulation of measures